Who we are

App Name: UniStart App
Legal Entity: ALLCAMPUS UK LIMITED
Company Number: 11659728
Registered Address: Unit 7 Landmere Lane, Edwalton, Nottingham, England, NG12 4DG
Contact Email: support@unistart.app

For the purposes of UK data protection law, ALLCAMPUS UK LIMITED is the “data controller” for personal data collected through the UniStart App and the unistart.app website.

Information We Collect

• Contact Details: Name, email address and phone number when you complete a form or create an account.
• Communication History: Messages you send us via forms or email, plus notes we add after our calls so we can follow up on your case.
• Usage Data (website): Aggregated, anonymised information about how visitors use our website (for example, pages viewed and buttons clicked), collected via Google Analytics.

We do not intentionally collect:

• GPS or precise geolocation data
• Photos, camera access or files from your device
• Uploaded documents, identity papers or special category data (such as health, ethnicity or religion) through the UniStart App or website.

How We Use Your Data

• To respond to your enquiry and provide free guidance about study options in the UK.
• To manage your UniStart account and remember your progress in the app.
• To schedule calls and keep a record of the advice we have given you.
• To contact you with important updates about your enquiry or application.
• To send you information about study opportunities and UniStart / AllCampus services where you have chosen to receive marketing.
• To analyse how people use our website and app so we can improve content and usability.

Legal Basis for Processing (UK GDPR)

• Article 6(1)(b) – Contractual necessity: when we process your data to respond to your enquiry, set up your account and help you move forward with a potential university application.
• Article 6(1)(a) – Consent: when you ask us to share your details with a partner university or when you opt in to receive marketing emails or similar updates.
• Article 6(1)(f) – Legitimate interests: for basic analytics, service improvement, preventing abuse of our services and keeping records of the advice we have given.

Sharing Your Information

We may share your data with:

• Service providers who help us operate our website, app and communication tools (for example hosting, email and CRM providers). They act as data processors and are bound by contracts that protect your data.
• Google Analytics – to understand how visitors use our website so we can improve it. This information is aggregated and does not include your name or contact details.
• Partner universities and education providers – but only after we have discussed your options with you and you have agreed that we may pass on your details.

We do not sell your personal data and we do not share it with third parties for their own independent marketing.

For more information on how Google handles data, see Google .

How Long We Store Data

We retain personal data only for as long as reasonably necessary to provide our services, manage our relationship with you and comply with legal and regulatory requirements (for example, accounting rules). We regularly review the data we hold and, when it is no longer needed, we delete it or anonymise it.

Your Rights

• Access a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data in certain circumstances (“right to be forgotten”).
• Ask us to restrict how we use your data in certain situations.
• Object to our use of your data where we rely on legitimate interests, including for direct marketing.
• Request a copy of your data in a portable format.
• Complain to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. We would, however, appreciate the chance to deal with your concerns first.

To exercise any of these rights, please email support@unistart.app with the subject line “Data request” and we will respond as soon as possible and in any event within one month.